Key Responsibilities

• Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
• Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalized and memorable experiences for premium customers
• Support the bar team's development through training and task delegation while collaborating with the back of house to ensure smooth operations
• Deliver excellent customer service while supervising and directing bartenders and bar backs
• Ensure consistent beverage preparation and quality while maintaining high cleanliness and presentation standards in the working environment
• Monitor beverage stock levels and inventory while adhering to safety, hygiene, and service standards
• Stay updated on regulatory and service requirements while providing training and development for the bar team
• Maintain a strong understanding of beverages, including wine, spirits, cocktails, and tea, along with expertise in mixing, garnishing, and serving drinks
• Assist guests with orders and menu recommendations, ensuring efficient delivery of drinks and snacks while addressing bespoke requests to maintain customer satisfaction
• Execute tasks from Lounge Duty Managers, including audits, incident management, meetings, and engagement activities

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• Post-secondary qualifications
• Proficient of spoken and written English, Cantonese and Putonghua
• Minimum 5 years of experience as bartender in lounge operations. Catering hospitality, fine dining, sizeable luxury hotel or similar capacity is an advantage
• Knowledge of wines, spirits, and cocktail. With wine and beverage certificate or relevant certificates will be an advantage
• Strong leadership and people management capabilities
• Strong communication and problem-solving skills, with excellent interpersonal abilities to deliver service excellence while managing multiple tasks
• Flexibility to work on shift schedules including overnight shift

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family